Link Point Family Connections (LPFC) is committed to protecting your privacy. We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we manage personal information collected through our website, services, and interactions with families, professionals, and contractors.

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1. What We Collect

We may collect personal and sensitive information including:

- Names, contact details, and demographic information
- Information about your child or family circumstances, relevant to our services
- Referral or case information from child protection or legal professionals
- Contractor application details (e.g. qualifications, experience, ABN)
- Notes and reports generated through supervised contact sessions
- Website analytics, contact form submissions, or email communications
We only collect what is necessary to provide our services or respond to your enquiry.

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2. How We Collect It

We collect information:
- Directly from you (via phone, email, website, forms, conversations)
- Through referrals from government or child protection agencies
- From contractors or potential team members
- Through observation and record-keeping during supervised contact
- Automatically through website tools (e.g. cookies or analytics)
Where reasonable, we explain why we’re collecting the information at the time.

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3. Why We Collect It

We collect personal information to:
- Deliver safe, high-quality child contact services
- Support referrals, case management, and service coordination
- Generate observational reports
- Assess and engage contractors
- Improve our services and website functionality
- Comply with legal, contractual, or ethical obligations
We only use your information for the purpose it was collected, unless legally required or with your consent.

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4. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes secure digital systems, restricted access, and confidentiality agreements for all team members.

Some data may be stored using secure cloud services located in Australia or in jurisdictions with comparable privacy protections.

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5. Sensitive Information

We may collect sensitive information, such as health details or cultural identity, when directly relevant to our work. We only do this with your consent or where permitted by law.

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6. Disclosure of Information

We may disclose personal information to:
- Child protection authorities or courts when required
- Caseworkers and legal representatives involved in a matter
- Our independent contractors and team members, bound by confidentiality
- Third parties providing services to LPFC (e.g. IT providers)

We will not disclose your personal information to overseas recipients unless required and with appropriate safeguards. De-identified information may be used for service development, research, training, or reporting purposes. No personal or identifying details will be shared without consent.

You have the right to request access to your personal information or ask for corrections. We may ask for verification and will respond within a reasonable timeframe.

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7. Website Visitors and Cookies

We may collect website usage data using analytics and cookies to improve our online presence. This information does not personally identify you.

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8. Marketing

We may send service updates or newsletters, but you can opt out at any time by contacting us.

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9. Making a Complaint

If you have concerns about how your information has been handled, please contact us. We will aim to respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

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10. Contact Us

For privacy-related enquiries or complaints, contact:

Link Point Family Connections